Refund Policy

Eligibility for Returns

Products can be returned within 30 days of delivery for a full refund or replacement if they meet the following conditions:

• The product arrived damaged or defective.

• The product is not as described on our website.

• The product is unused and in its original packaging (for cases where you change your mind).

Non-Returnable Items

Certain items cannot be returned, including:

• Personalized or customized products.

• Items on sale or clearance.

• Intimate products (e.g., undergarments, swimsuits).

Return Process

To initiate a return, please contact our customer support at stephanie.bonis1974@gmail.com with:

• Your order number.

• A detailed description of the issue.

• Photos or videos of the defective or damaged product (if applicable).

Refund Policy

Refunds will be processed once the returned item has been inspected and approved.
Depending on your payment method, refunds may take 5–10 business days to appear in your account.

Return Shipping Costs

Customers are responsible for return shipping costs unless the product is defective or we sent the wrong item.
If the return is due to our error, we will provide a prepaid return label.

Exceptions for Dropshipping Orders

As some products are shipped directly from suppliers, please allow 10–15 business days for us to coordinate with the supplier regarding your return or refund request.

Contact Us

If you have any questions or concerns about our refund policy, reach out to us at:
📧 stephanie.bonis1974@gmail.com
📍 4 Rue des Sœurs de la Rivière, 87000 Limoges, France